Shipping policy

SHIPPING POLICY

At The 3D Crystal, we strive to provide fast and reliable shipping to our customers. Below are the details of our shipping policy:

ORDER PROCESSING

- Orders are processed and shipped within 24-48 hours of receipt, excluding weekends and holidays.
- Orders placed after 12pm EST will be processed the next business day.

SHIPPING OPTIONS

- Standard Shipping: 3-7 business days (Free on orders over $100)
- Expedited Shipping: 2-3 business days ($15 flat rate)
- Express Shipping: 1-2 business days ($30 flat rate)

SHIPMENT TRACKING

- Tracking information will be emailed to you once your order has shipped.
- You can track the status of your shipment on the carrier's website.

DELIVERY

- We ship to all 50 states, Puerto Rico, and US territories.
- We do not ship internationally at this time.
- Delivery times are estimates and may vary due to circumstances beyond our control.

PACKAGING

- We take great care in packaging your order to ensure it arrives safely.
- Your order will be shipped in a sturdy box with adequate padding to prevent damage.

LOST OR DAMAGED SHIPMENTS

- If your shipment is lost or damaged, please contact us within 3 business days.
- We will work with the carrier to resolve the issue and provide a replacement or refund as needed.

CHANGES TO SHIPPING ADDRESS

- If you need to change your shipping address, please contact us immediately.
- We will do our best to accommodate changes, but please note that we may not be able to make changes once an order has shipped.

By placing an order, you acknowledge that you have read, understood, and agree to our shipping policy.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at the3dcrystals@gmail.com.