Refund policy

Return Policy

At The 3D Crystal, we strive for excellence. If you're not satisfied, please review our return policy:

- Order Cancellation: Email the3dcrystals@gmail.com immediately. 20% customization fee applies if order is in progress.

- Product Returns: Valid for 30 days from delivery. Return item with note, order details, and original packaging. 20% customization fee applies to custom crystals.

- Refunds: Processed within a certain timeframe after inspection.

- Exchanges: Only for defective/damaged items. Email the3dcrystals@gmail.com.

- Shipping: Buyer responsible for return shipping costs.

Contact: the3dcrystals@gmail.com or (702)-830-0265

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at the3dcrystals@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at the3dcrystals@gmail.com.